Food Pantry Intern

This individual will learn how our food pantry operates from food sourcing to distribution to clients. We feed as many as 50 families each weekday and last year, we distributed 270 tons of food and served more than 20,000 adults and 10,000 hungry children. Interns will learn about hunger and nutrition opportunities, our client-choice pantry and food insecurity.

Skills & Interests
Nutrition, Public Health, Food Insecurity

Responsibilities
Responsibilities include, but are not limited to the following:

• Assist clients during the food item selection process; help them optimize nutritional choices
• Provide operational support to Food Pantry Manager
• Special projects depending on skills and experience, and need
• Ability to lift 25-40 lbs. without assistance

Available Shifts
Food Pantry Intern schedule shifts are very specific from Monday–Thursday from 8am–1pm. Please include any days/shifts you are available in your cover letter and you will be assigned 2-3 regular shifts per week in your offer email.

To apply, please follow the “Application Process” listed above. Candidates that do not complete a resume and cover letter with all this information may not be taken under consideration.

Access to Care Internship

The Access to Care Intern will interact with our diverse patient population to assist them in obtaining access to medical care such as medicals visits, free medications, and referrals. This position allows you to interact one-on-one with our patients, get to know their stories, and assist them in bettering their health with the smallest gestures.  As a department, we handle the administrative work to ensure the patient’s medical care is not delayed due to paperwork.

Below are the various positions, and their responsibilities, within the Access to Care Internship; you will be assigned one for the duration of your internship.

• New Patient Specialist – This position is the first point of contact with prospective new patients.
• Patient Advocate – This position helps our patients obtain free medications from various pharmaceutical companies and low-cost specialty referrals from referral programs by assisting the patient to complete a yearly application.
• Patient Advocacy follow-up – This position follows up with patients with pending applications to ensure their applications do not expire.
• Patient Liaison Specialist – This position is responsible for ensuring patients are communicated back in a timely fashion.
• Document Management Specialist – This position manages all the documentation we receive from patients for their pending applications.
• ATC Huddle Specialist – This position ensures all patient accounts, with upcoming appointments, are updated.

Skills & Interests

• Health Care Management, Pre-Health, Non-Profit, Social Work
• Ability to practice Spanish speaking skills (not a requirement)

Available Shifts
The Access to Care Internship is a 10-hour a week internship with specific schedule shifts. Please include any shifts you are available in your cover letter, and you will be assigned 2 regular shifts per week in your offer email.

Monday –Thursday:   8:30am–1:30pm / 1:30–6:30pm

Clinic Assistant Intern

The Clinic Assistant Intern serves as an integral member of our clinical team, ensuring patients receive continuous communication with our clinic. This individual will be physically located in the middle of the clinic, allowing the opportunity to observe and help clinical staff as need be. This individual’s main responsibilities will be calling patients to address any scheduling or clinical needs, checking patients out for telehealth visits, and communicating with clinical staff regarding the patients’ care plans. Due to the pandemic, majority of patient communication is conducted over the phone, thus emphasizing the importance of the Clinic Assistant Intern as our phone lines have become significantly busier.

Skills & Interests
Pre-Health, Public Health, Health Care Management, Practice Management

Responsibilities
Responsibilities include, but are not limited to the following:

• Scheduling patients for telehealth or in-person appointments
• Calling patients regarding appointments or questions they may have
• Spanish proficiency
• Multitasking skills
• Highly organized, self-motivated, clear communication skills
• Personable

Available Shifts:

Clinic Assistant Intern schedule shifts are very specific. Please include any shifts you are available in your cover letter and you will be assigned 2-3 regular shifts per week in your offer email.

Monday – Thursday 9am–1pm / 1–5pm

Patient Care Services Intern

The Patient Care Services Intern will help with scheduling imaging and specialty referrals with doctors’ offices.

Skills & Interests
Health Care Management

Responsibilities
Responsibilities include, but are not limited to the following:

• Prepare patient letters, including routine follow-up and lab results
• Scan, properly name, and upload documents into patient’s Electronic Medical Records (EMR)
• Support the clinical team, assisting with other essential tasks as needed

Available Shifts:
Shifts are flexible between the hours of Monday–Friday 9am–5pm. Please include any availability in your cover letter and you will be assigned 2-3 regular shifts per week in your offer email.

To apply, please follow the “Application Process” listed above. Candidates that do not complete a resume and cover letter with all this information may not be taken under consideration.

Clinic Scribe Intern

The Clinic Scribe Intern serves a vital role for our providers, ensuring accurate and complete documentation of patient encounters. As a Clinic Scribe Intern, you will actively support our medical providers in the use of Electronic Medical Records (EMR) program.

Skills & Interests

Health Care Management, Pre-Health

Responsibilities (include, but are not limited to:)

• Interns are expected to be available for two 4 hour shifts a week.
• One shift is usually focused on provider/patient contact and one shift is usually dedicated to lab data entry.
• Interns will assist providers in recording patient encounters in the Athena EMR system, including clinical notes, orders, and follow-up instructions
• Assist with lab data entry so that results can be tracked over time.
• Access electronic documents, orders, and lab results within the EMR.
• Expectation of flexibility in learning EMR and may be working with different providers during scribe shift.
• Familiarity with medical terminology and anatomy preferable.
• May also be engaged in assisting with additional record-keeping or population study projects.
• Clinical liaison for the front desk.

Available Shifts:

Clinic Scribe Intern schedule shifts are very specific. Please include any shifts you are available in your cover letter and you will be assigned one shift per week in your offer email. All scribes will also work one remote shift conducting lab data entry ( 2 /3-4 hours shifts per week, 7-8 hours total)

Monday – 9am–1pm / 1–5pm

Tuesday – 9am–1pm / 1–5pm / 5-9pm*

Wednesday – 9am–1pm / 1–5pm

Thursday – 9am–1pm / 1–5pm

*Limited evening shifts are available at present but may increase as COVID-19 protocols permit expansion of our evening clinic capacity.

**Scribe Interns must be available for additional training after the Internship Orientation. During COVID-19 this may be conducted as a ZOOM meeting. Also expect some on-site training as the internship begins. This is a mandatory requirement for the Scribe Internship; please confirm your ability to attend both the orientation and training session in your cover letter.

Medical Director Intern

The Medical Director Intern will work alongside our Medical Director, Dr. Elizabeth Campbell, to coordinate patient care and conduct clinic initiatives. This position will allow you to see both the patient-care side of the clinic as well as the business side. The Medical Director Intern will support the Medical Director, providers, and patients in this role.

Skills and Interests:

Pre-Health, Health Care Management, Healthcare Administration

Responsibilities include but are not limited to the following:

• Assisting with the onboarding of volunteer providers
• Communicating and coordinating volunteer provider schedules
• Assisting the COVID Case Manager with daily tasks
• Assisting the Medical Director with daily tasks
• Ensuring clinic procedures meet various regulatory requirements
• Assist in patient survey administration
• Assisting in the pharmacy as needed

Available Shifts:

Monday-Thursday between the hours of 9am-5pm. 20-32 hours/week preferred but not required.

Healthcare Quality Improvement Intern

The Business Quality Improvement Intern will assist the Clinic Director in Quality Improvement Initiatives. The Business Quality Improvement Intern is vital to the continued growth and improvement of the clinic. Business Interns will work with various organizations (consultants) as well as all departments within the clinic to evaluate clinic operations/initiatives and suggest improvements and processes to build efficiencies and increase capacity.

Skills and Interests:

Business Administration, Healthcare Administration, Business Strategy and Problem solving,

Responsibilities include, but are not limited to the following:

• Meeting with Clinic Coordinator and consultants to discuss best ways to implement quality improvement initiatives within the clinic
• Work with all departments in the clinic to evaluate their processes and propose ways to improve these processes and work flows
• Work alongside the Clinic Coordinator and Director to identify, implement, and evaluate clinic initiatives

Available Shifts:

Monday-Thursday between the hours of 9am-5pm. 16 hours/week preferred

Medication Assistance Program Intern

The Medication Assistance Program Intern will assist the Medication Assistance Program Coordinator and the pharmacist in ordering medications for clinic patients. As an intern, you will help ensure a continuous supply of medication for the Open Door Clinic Pharmacy. Intern will help with the re-order of medications from pharmaceutical companies and track medication requests online through The Pharmacy Connection (TPC). TPC is the program used to track the status of all patients’ PAP medications.

Skills & Interests
Health Care Management, Pre-Health

Responsibilities include, but are not limited to:

• Assist pharmacy staff with unpacking medication orders, monitoring inventory and general pharmacy operations
• Provide assistance with other special projects as deemed appropriate

Available Shifts:
Medication Assistance Program Intern schedule shifts are flexible between the hours of Monday -Thursday 9am–6 pm. Please include any availability in your cover letter and you will be assigned 2-3 regular shifts per week in your offer email.

Clinic Director Intern

• The Clinic Director Intern will work alongside our Clinic Director, Dr. Lucy Vidal Barreto, in various projects and initiatives. These include among others, quality improvement initiatives, Clinic onsite events coordination (COVID 19 and flu vaccination), reports, surveys, telehealth and Clinic activities logistics, revising clinic’s standard operating procedures, accreditation efforts and others. As an intern, you will gain experience in healthcare management related work and will play a valuable role in helping our Clinic achieve a high standard of care and efficiencies to better serve our patient population.  Scribing opportunities will also be available to enhance the internship and provide the intern the patient care experience aspect of the Clinic.

Skills and Interests:

Healthcare administration, Healthcare management, Pre-health.

Responsibilities:

• Coordinate and assist on quality improvement initiatives
• Population Health management coordination and activities
• Help to maintain a high standard of care through clinical and administrative projects
• Develop, review and revise clinical SOPs (standard operating procedures)
• Assist in Clinic reports and grant writing
• Assist in patient survey administration

• Ensuring clinic procedures meet various regulatory requirements
• Scribing

Available Shifts:

Monday–Thursday: 9am–5pm. 20-32 hours/week preferred but not required.

Pharmacy Assistant Intern

Essential Job Duties and Responsibilities include the following:

1. Accurately count and label medications in accordance with state pharmacy law.
2. Check in and process medication packages and orders received from the Patient Assistance Program, Direct Relief, AmeriCares, Quest Pharmaceuticals and Henry Schein.
3. Maintain accurate inventory in pharmacy software program. Notify staff of any discrepancies discovered.
4. Assist in the collection, organization, and removal of expired medications.
5. Scan and upload pharmacy documents (prescriptions/refill sheets) into EHR system.
6. Assist in curbside medication delivery.

Available Shifts:

Minimum of 10 hours a week. Monday-Thursday anytime between 9am – 6pm.

Qualifications and Education:

High school diploma and minimum two years of college required.

Bilingual English/Spanish preferred, but not required.

Preference given to candidate pursuing a career in pharmacy or healthcare.

Finance Intern

This individual will support the Finance Director with all aspects of Non-Profit Finance and Accounting. Candidates should be comfortable using Excel.

Skills & Interests
Non-Profit Accounting, General Accounting, Grant Writing and Administration

Responsibilities
Responsibilities include, but are not limited to the following:

• Assist with Accounts Payable activities
• Assist with logging deposits from various revenue sources, such as Facebook
• Assist with gathering the financial data needed for grant submissions
• Assist with submitting grant payment requests to various government agencies
• Gain experience working in QuickBooks
• Gain exposure to all aspects of working in a Non-Profit environment

Shifts Available:
Finance Intern schedule shifts are flexible between the hours of Monday–Friday from 9 am–5 pm. Please include any availability in your cover letter and you will be assigned 2-3 regular shifts per week in your offer email.

To apply, please follow the “Application Process” listed above. Candidates that do not complete a resume and cover letter with all this information may not be taken under consideration.

Volunteer Department Intern

Volunteer services provides a welcoming environment to connect dedicated and skilled volunteers to collaborate with staff in elevating our organization’s reach to our neighbors in need. The Volunteer Department Intern will assist with several areas within volunteer management. Interns will partner with the program staff in recruiting, retaining, and communicating with UMWC’s large volunteer program.

Skills & Interests
Communications, Volunteer Management, Non-Profits

Responsibilities
Responsibilities include, but are not limited to the following:

• Interview and write stories on volunteers for Group Facebook page
• Organize volunteer appreciation event
• Participate in recruitment of new volunteers (researching target areas/ develop materials)
• Update volunteer database with current volunteer information, pictures, holiday graphics, etc.
• Collaboration between departments on organizing Food Drives

Available Shifts:
Volunteer Communications Intern schedule shifts are flexible between the hours of Monday–Thursday from 9 am–5 pm. Please include any availability in your cover letter and you will be assigned 4-8 hours per week in your offer email.

To apply, please follow the “Application Process” listed above. Candidates that do not complete a resume and cover letter with all this information may not be taken under consideration.

Development Intern

This individual will support fundraising initiatives, development of promotional and marketing materials, and social media campaigns.  In return, Urban Ministries of Wake County will provide an opportunity for the intern to gain valuable, real work experience with fundraising, marketing, and communications, event planning, and the day-to-day development activities of a nonprofit organization.

Skills & Interests:  Marketing and Communications, Business Development and Administration, Event Planning and Management, Graphic Design, Research

Responsibilities include, but are not limited to the following:

• Administrative support including database updates, mailings, and special projects as needed
• Conduct research on potential donors and strategic partners
• Design fundraising materials, assist with the development and deployment of online and print marketing material, including social media campaigns and organization website
• Support the execution of fundraising events; including development of promotional material, providing ”day of” support, and event close-out activities

Requirements

• Detail-oriented with writing and editing abilities
• Research skills, including the ability to analyze and effectively summarize information

Hours are negotiable Monday-Friday, 9 am-5 pm.  8-12 hours per week