Available Clinical Services

**Please see the COVID-19 Preparedness section of our website for updates to hours and operations of the clinic and pharmacy. Thank you!

Care at the Open Door Clinic is provided by staff and volunteer doctors, physician assistants and nurse practitioners, working side by side.

The Open Door Clinic also offers diabetes education, mental health counseling, lab services, medication management, and an on-site pharmacy.

Not only do we have the best volunteer providers for all of the services we offer in house, we have strong community partnerships that allow our patients access to off-site services and testing of lab specimens, diagnostic imaging and specialty medicine.


How to Become a Patient

Urban Ministries’ Open Door Clinic is accepting new patients by referrals from community partners including Capital Care Collaborative, Wake County Human Services, WakeMed, and other hospitals

Guidelines and Eligibility

In order for us to obtain comprehensive services from our clinical and Pharma partners, our patients must prove these criteria:

  • Patients are non-pregnant adults
  • Patients must be residents of Wake County
  • Patients must be low-income
  • Patients have no access to health insurance
  • All services are by appointment



New Patient ENGLISH form

New Patient SPANISH form

Hours of Operation

Monday/Wednesday, 8:30 a.m. to 4 p.m.
Tuesday/Thursday, 8:30 a.m. to 8 p.m.

Same day appointment subject to availability

Please note that the Open Door Clinic and Pharmacy will be closed the fourth Wednesday of every month after 1pm.

All services are by appointment only

Administrative Fee

$20 fee for all clinic appointments. Now accepting Visa, MasterCard, American Express and Discover credit/debit cards

No charge for clinic visits dealing with lab draws, hearing tests, pulmonary function tests, eye appointments, counseling, blood pressure checks, eligibility appointments, diabetes classes, TB test verification and pick-up of prescription medications.

Contact Information

For the following lines, please leave a message with your full name, date of birth, phone number and best time to return your call.

  • Appointments (English – Current Patients ONLY) (919) 746-0101
  • Appointments (Spanish – SOLO pacientes actuales) (919) 746-0102
  • Eligibility Re-certification Line (English) (919) 746-0098
  • Eligibility Re-certification Line (Spanish) (919) 746-0099


How to Request Your Refills

For successful management of ongoing health needs, we provide free, renewable supplies of necessary therapies, at visits and with continuing refills.

Call (919) 256-2175 when you have 1 week of medications left

11. To request a refill AND you know your prescription numbers (Rx#)

2. Key in Rx# ONE at a time followed by ’#’

3. The system will repeat the number back

4. Press "1" to confirm, "0" to re-enter number

5. Press "1" to enter another Rx#
2Leave a message for the pharmacy
3Confirm prescriptions are ready for pick-up
4Pharmacy hours and location
  • Your call will not be returned unless there is a problem
  • Please allow 2 business days to process your request
  • We hold prescriptions ready for two weeks

Medications dispensed to our patients are provided through numerous manufacturers’ programs, as well as NC MedAssist, FIGS of Wake Co, Americares and Direct Relief.

Pick-Up Times

  • -Due to COVID-19 we have switched to curbside pickup Monday and Wednesday 10 am – 4 pm and Tuesday and Thursday from 10 am – 6 pm.
  • -If someone else is picking up medications, they must provide a written note and a copy of your photo identification
  • -Medications that your specialist prescribes may be eligible for pick-up from the Open Door Clinic pharmacy.  Please bring the prescription to the pharmacy during normal business hours or call (919) 256-2175.

Services Not Provided

  • We do not dispense abusable/scheduled drugs
  • We do not have on-site dental services but we do refer our patients to Wake Smiles for medically indicated dental care
  • We do not provide urgent care for injuries or intensive wound management
  • We do not get involved in disability determination or litigation related exams
  • No hospital care
  • No children or pregnancies
  • Optometry (ocular services are for diabetes and disease management)
  • After-hours care